Ghost Kitchen and Takeaway Service Compatibility
To adapt the restaurant’s existing infrastructure or back kitchen to be suitable for takeaway and online orders. The core goals of this module are simplifying the menu, optimizing production speed, integrating with platforms (Deliveroo, Uber Eats, etc.), and increasing service capacity while maintaining customer satisfaction.
Hygiene and Operational Audit Programme
To make hygiene standards visible in the restaurant kitchen and service area, ensure daily operations are auditable, and reduce risks during work accidents, customer complaints, or official inspections. This module aims to develop the business’s “internal audit reflex.”
Staff Training and Standard Service Process Implementation
To reduce person-dependent variability in the restaurant’s kitchen and service teams, and establish a consistent and high-quality level of service. This module is designed to prevent disruptions in daily operations, enable quick adaptation for new staff, and reduce managers’ workload.
About Gastro Heroes
It is a London-based boutique restaurant consultancy that blends field-based insights with academic knowledge. Founded by two professionals who understand and implement every step of gastronomy—from kitchen operations to business management, from customer loyalty to operational excellence.
When Should You Engage a Restaurant Consultant?
A restaurant consultant becomes essential in various situations where a restaurant faces challenges or seeks improvement.
Menu Development and Cost Optimisation
By analysing the restaurant’s current menu in terms of both cost and customer expectations; to reduce waste rates, increase profit margins, ensure portion control, and improve presentation quality. This module directly affects both kitchen and business performance.
Customer Satisfaction and Brand Loyalty Development
To systematically analyze the restaurant’s customer touchpoints, establish insight-driven decision-making mechanisms through regular data collection, and build a culture that ensures long-term customer loyalty. This service directly impacts not only the number of customers, but also the loyalty rate, online reputation, and repeat visit rate.
Restaurant & Bar
The Art
of Fine Dining
From locally grown produce to imaginative cocktails, The Haven serves up an inspired range of dining and drinks.
Mediterranean, Turkish, Middle Eastern, Italian, American and British cuisines, Classic Pub food, seafood,
steakhouse, sushi, mezze, and open-fire cooking techniques.
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